Returns, Refund & Customer Protection
Every Anh Hair order is covered by our 30-Day Customer Protection Program. If what you receive is wrong, damaged, defective, or materially different from its description, reach out within 30 days of delivery and we will make it right.
Wrong Item or Specs
The wrong item, or incorrect length, cap size, colour, or hair density compared with your order.
Missing Components
Missing parts, bundles, or accessories that were included in your order.
Damaged in Shipment
Items visibly damaged during transit, reported with photos within 30 days of delivery.
Verified Defect
Confirmed manufacturing or technical defects after our team reviews your evidence.
How to Request Support
Contact Us
Email or WhatsApp within 30 days of delivery
Share Details
Order number, email, description & photos or video
We Review
Our team verifies your request against the order
Resolution
Replacement, partial or full refund issued
Resolution & Refund Timeline
| Stage | Timeframe |
|---|---|
| Support reply | Within 4 business hours |
| Review of evidence | 1–3 business days |
| Approved refund issued | To original payment method after inspection |
Change of Mind & Ordering Errors
Because our products are made and shipped directly from our facility in Vietnam, we cannot accept returns or exchanges for a change of mind or ordering errors, including preferring a different style or mistakenly ordering the wrong length or colour when the delivered item matches your order. Please contact us before you order so we can guide you to the right choice.
Keep the Product in Original Condition
As soon as you notice an issue, keep the item in its original condition and packaging. Please do not wash, condition, cut the lace, dye, bleach, apply chemicals, trim, or wear the hair. Any alteration or use will invalidate protection and warranty coverage.
Return Shipping on Approved Claims
When a claim is approved for a wrong, damaged, or defective item, we cover the cost of resolving it, either by shipping a replacement or issuing a refund. We will confirm the exact steps with you once your claim is reviewed, so please wait for our instructions before sending anything back.
Frequently Asked Questions
You have 30 days from the date of delivery to contact us about a wrong, damaged, defective, or missing item.
Your order number, the email used at checkout, a short description of the issue, and clear photos or video showing the problem.
Once your claim is reviewed and approved, we offer the best resolution: a replacement, a partial refund, or a full refund to your original payment method.